Refund policy

RETURN & REFUND POLICY

Last Updated: 15 September 2026

At Jewels Galerie, every order is carefully packed and checked before dispatch. We take utmost care to ensure that your jewellery reaches you in perfect condition.

Please read our Return & Refund Policy carefully before placing your order.

1. RETURNS

Jewels Galerie does not accept returns or exchanges for change of mind, incorrect choice, personal preference, or any other reason unrelated to damage during delivery.

Returns will be considered only if the product is received damaged or defective.

Damage During Delivery

If you receive a damaged or defective product, you must provide a clear, continuous unboxing video as proof.

The video must:

  • Begin before the package is opened.

  • Clearly show the package and shipping label.

  • Show the package being opened for the first time.

  • Clearly show the condition of the product immediately after opening.

  • Be unedited and uninterrupted.

Without a valid unboxing video clearly showing the damage, the return/refund request will not be accepted.

Photographs or videos taken after the package has already been opened may not be accepted as sufficient proof of damage.

2. TIME LIMIT FOR REPORTING DAMAGE

Any damage or defect must be reported to Jewels Galerie within 24 hours of delivery.

Please contact us at 

jewelsgalerie@gmail.com

with:

  • Your order number

  • The unboxing video

  • Clear photographs of the damaged product, if requested

Requests submitted after 24 hours of delivery may not be eligible for a return or refund.

3. REFUNDS

Refunds are provided only in cases where the product is received damaged or defective and the claim is supported by a valid unboxing video, subject to verification and approval by Jewels Galerie.

If the damage claim is approved, we may offer:

  • A replacement product, subject to availability; or

  • A refund of the eligible amount.

The final resolution will be communicated after the claim has been reviewed.

Refunds, where approved, will be processed to the original payment method or through the applicable payment channel.

Please allow the applicable payment provider and banking institution additional time for the refund to reflect in your account.

4. NON-RETURNABLE ORDERS

The following are not eligible for return or refund:

  • Products where the customer has changed their mind

  • Products that do not meet the customer's personal preference

  • Incorrect size selected by the customer

  • Products that have been worn, used, altered, or damaged after delivery

  • Products damaged due to improper handling or use

  • Orders where a valid unboxing video has not been provided

  • Damage reported after the specified reporting period

  • Any product returned without prior approval from Jewels Galerie

5. RETURN APPROVAL

Do not ship any product back to us without receiving prior confirmation from Jewels Galerie.

If your claim is approved, we will provide you with the necessary return instructions.

Products returned without prior approval may not be accepted.

6. ORDER CANCELLATION

Once an order has been processed or dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered only if the order has not already been processed or dispatched.

7. CONTACT US

For any return or refund-related queries, please contact:

Jewels Galerie

Email: jewelsgalerie@gmail.com

Phone/WhatsApp: +91 7980493559

Website: www.jewelsgalerie.com

IMPORTANT

Please record a continuous, unedited video while opening your package. This video is mandatory for any damage-related return or refund claim. Without a valid unboxing video, Jewels Galerie will not be able to accept the return or process a refund for a damaged product.