Shipping policy

SHIPPING POLICY

Last Updated: 15 September 2026

At Jewels Galerie, we aim to process and deliver your orders as quickly and smoothly as possible.

1. ORDER PROCESSING

Orders are generally processed and shipped within 3–5 working days from the date of order confirmation and successful payment.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive the applicable shipping and tracking information.

2. DELIVERY TIME

After dispatch, orders are generally expected to be delivered within 7 working days.

Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.

While we aim to deliver within the stated timeframe, delivery dates are estimates and cannot always be guaranteed.

3. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/flat number

  • Building/street details

  • City

  • State

  • PIN code

  • Contact number

Jewels Galerie will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

4. ORDER TRACKING

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at checkout, where available.

You can use the tracking information to follow the progress of your shipment.

5. DELIVERY DELAYS

Although we aim to meet our estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • Natural events

  • Incorrect or incomplete addresses

  • High order volumes

  • Operational or transportation disruptions

We appreciate your patience in such circumstances.

6. DAMAGED PACKAGES

We recommend recording a continuous, unedited video while opening your package.

If your order arrives damaged, the unboxing video is mandatory for any damage-related return or refund claim.

Any damage should be reported to Jewels Galerie within 24 hours of delivery.

For complete details, please refer to our Return & Refund Policy.

7. CONTACT US

If you have any questions regarding your order or shipment, please contact us:

Jewels Galerie

Email: jewelsgalerie@gmail.com

Phone/WhatsApp: +91 7980493559

Website: www.jewelsgalerie.com